Q. What do I need to be able to buy your product?
A. You must have a Sales Tax I.D.# and a retail operation, website, or home business.
Q. Do you have a minimum order?
A. Yes, each vendor has certain minimum order requirements please contact us for these requirements in most cases it's only $250!
Q. Do you have catalogs of your merchandise?
A. Yes. Simply e-mail your catalog request to
sales@tchwholesale.com.
Q. Do you drop-ship?
A. Yes, we do drop-ship.
Q. How long does it take to receive an order?
A. Our goal is to ship your order within 2 business days from the time we process your order.
Q. How will you ship my orders?
A. All orders are shipped UPS COD, cashiers check or money order, unless using credit card or net terms requested.
Q. How will we know how much our COD amount is?
A. We will notify you by e-mail or telephone regarding what was shipped and the amount of the COD.
Q. Do you accept credit cards?
A. Yes, we accept all major credit cards.
Q. Will you ship my order complete?
A. We usually ship 90 to 95% of your order depending on the time of the year. You may, of course, request an inventory report prior to ordering to insure that your receive 100% of your order.
Q.What happens if there is balance not shipped?
A. We will ship the balance as ready, unless backorders are not accepted by your business.
Q. What do I do if I receive a damaged garment?
A. Contact our Orlando office and request a return authorization.
Q. Can I just put the damaged garment in a box and return it?
A. No. All returns must have an authorization label (RMA) or they will be refused.
Q. What happens if a package is returned or refused?
A. We have a policy of 15% restocking charge plus freight cost incurred.
Q. Who do I contact if I have a problem?
A. You can contact your sales representative, or our customer service department at 888-732-9034. Our customer service hours are Monday through Friday, 9am - 6pm EST.
